Services and Maintenance Agreement - Document Builder 👷‍♂️

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🌍 Jurisdiction & Basics

Country, language, governing region, effective date, and document title.

Country *

Language of the completed document *

Governing State/Province (if applicable) *

Agreement Title (optional)

Effective Date *

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👥 Parties & Contacts

Service Provider and Client legal details and contacts.

Service Provider

Service Provider Legal Name *

Service Provider Address *

Provider Contact Email *

Client

Client Legal Name *

Client Address *

Client Contact Email *

Primary Technical Contact (name/phone)

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🧭 Scope of Services

Describe the services and maintenance scope; reference SOW if attached.

Service Category *

Detailed Scope / Deliverables *

Includes Preventive Maintenance? *

Maintenance Schedule (if included)

Attach Statement of Work (optional)

Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.

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📈 Service Levels (SLA)

Response/restore times, uptime, priority definitions.

Apply SLA? *

Priority Levels & Definitions

Response & Resolution Targets

Uptime / Availability % (if hosted)

Service Credits / Remedies (if SLA missed)

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💰 Fees & Invoicing

Pricing model, invoicing frequency, expenses, and taxes.

Pricing Model *

Base Fee / Rate (currency) *

Invoicing Frequency *

Expenses Reimbursable? *

Expense Policy (caps/approvals)

Late Fee % or Flat (optional)

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📆 Term & Renewal

Initial term, renewal, and start/expiry dates.

Start Date *

End Date *

Auto-Renew? *

Renewal Term (months)

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🛠️ Warranties & Maintenance

Warranty scope, exclusions, spare parts, and onsite/remote.

Warranty Provided? *

Warranty Period (months)

Warranty Scope / Exclusions

Onsite Services Required? *

Onsite Location(s)

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📝 Changes & Approvals

Change control, approvals, and subcontracting.

Change Control Process Included? *

Change Procedure (request/approval/impact)

Subcontractors Allowed? *

Subcontractor Approval Requirements

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🔐 Data Protection & Confidentiality

Confidential information, data protection, and security.

Will Personal Data be processed? *

Data Protection Terms (DPA, SCCs, roles)

Confidentiality / NDA Terms *

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🛡️ Liability & Insurance

Caps, exclusions, and insurance requirements.

Cap on Liability? *

Liability Cap Amount (currency)

Excluded Damages (e.g., indirect, special) *

Insurance Required? *

Insurance Types & Limits (e.g., GL, PL, Cyber)

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⚖️ Termination & Disputes

Termination triggers, cure, dispute resolution, venue.

Termination Triggers (select) *

Convenience (with notice)
Material breach (with cure)
Insolvency/Bankruptcy
Force majeure beyond X days
Regulatory/legal prohibition

Cure Period / Notice Requirements *

Dispute Resolution *

Venue / Seat / Rules (if arbitration)

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✍️ Signatures & Attachments

Acknowledgements, typed signatures, dates, and uploads.

Final Acknowledgements (must check all) *

Information provided is true and correct
We agree to the service terms stated
Electronic signatures valid where permitted

Provider Signatory (type name) *

Provider Sign Date *

Client Signatory (type name) *

Client Sign Date *

Attachments (certificates, insurance, schedules)

Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.

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